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About Metalsmiths Sterling™

Metalsmiths Sterling™ is Canada’s leading luxury sterling silver brand. For almost 20 years, it has been bringing UK attitude to its Canadian designed jewlery. With quality that rivals that of the finest jewelry houses worldwide, Metalsmiths Sterling™ offers an enormous selection of modern, hand crafted sterling silver jewelry at prices to fit every budget.

Metalsmiths Sterling™ has over 30 exclusive collections with over 800 different pieces scaled for individual styles and ranging in price from $80-$1650. Many of the items feature an array of all natural, premium grade stones cut to the highest standards. In addition to mainstream gems such as diamonds, blue topaz and amethyst to name a few, they also utilize more unusual stones such as rutilated quartz, labradorite and prasiolite (aka green amethyst), in unique cuts that truly give the designs a one of a kind look. Some of the collections include Signature™, Panos Konidas™, Ink™, and Marquise™ collections.

The company began in 1998 when two brothers, both graduate gemologists and master fabricators from the Gemological Institute of America (GIA) decided to fuse their respective passions – gems and design, to form a luxurious, unique brand where women could find hand crafted, fashion forward sterling silver jewelry. Their award winning designs have been worn by many including titans of industry and royalty.
Metalsmiths Sterling™ is proudly Canadian.

FAIR TRADE GEMSTONES

Our diamonds, and all of the gemstones used in our production are sourced exclusively through fair trade suppliers. Our stones are procured from socially responsible suppliers: they are able to prove that they pay fair wages, create social benefit, and continually monitor the progress of their work force. Metalsmiths Sterling™ has been following this strict code of conduct from the company's incorporation onward.

TRADE ASSOCIATIONS

Metalsmiths Sterling™ is a proud member of the following prestigious trade organizations and associations.

American Gem Society

Guided by the ideals of education and consumer protection, Robert M. Shipley and several other leading jewelers and gemologists founded the American Gem Society in 1934. This not-for-profit trade association is comprised of fine jewelers, jewelry designers, and suppliers in the United States and Canada.

A requirement to be part of the Society is that an organization must have a certified gemologist on staff: Metalsmiths Sterling™; is exceptionally proud that our two principal and founding members are gemologists.

The nearly 3,000 retail, supplier, and individual titleholders, and affiliates of the American Gem Society are dedicated to ethical business practices, development and maintenance of superior gemological skills and knowledge and protecting the consumer.

To maintain the educational standards of the membership, the Society requires its titleholders to update their gemological and jewelry knowledge by passing an annual Recertification Exam. American Gem Society titles assure the customer that they are doing business with a knowledgeable and ethical business.

JEWELERS BOARD OF TRADE

The Jewelers Board of Trade is dedicated to the welfare of its members and the jewelry industry overall, providing industry specific credit information, collections and marketing services.

JEWELERS VIGILANCE COMMITTEE

Jewelers Vigilance Committee (JVC), is the sole legal compliance expert in the jewelry industry; established in 1917, JVC is considered the industry’s leading authority on legal compliance and is a champion of safeguarding the industry’s integrity.

JVC educates the trade to understand complex regulatory and compliance rules governing all phases of manufacturing, stamping, marketing and sale of fine jewelry - helping to make the jewelry marketplace more profitable and safer for everyone.

The commitments which form the foundation and goals for JVC are accepted as basic by all sectors and at all levels of our industry. Members must make accurate representations about the products we sell and resolve all customer complaints promptly and fairly.

JEWELERS OF AMERICA

With a mission to increase consumer confidence in the jewelry industry, Jewelers of America advocates professionalism and adherence to high ethical, social and environmental standards. Our Code of Professional Practices and position statements on issues of importance to consumers illustrate our deep commitment to responsible business practices in the retail jewelry industry.

Jewelers of America and its members maintain the trust of consumers through their high social, environmental and ethical business practices, detailed in JA’s Code of Professional Practices.

SILVERMARK MANUFACTURER

Celebrating the uniqueness of silver as a design material, Metalsmiths Sterling™ is an inaugural member of the SilverMark Manufacturers.

A key feature of the multi-tiered initiative is the ongoing identification of Designers of Distinction and silver jewelry manufacturers who qualify as SilverMark Manufacturers. These dynamic resources represent the best in the industry and are featured on the Savor Silver website. Featured designers and manufacturers have demonstrated mastery of silver craftsmanship and consumer appeal.


HERITAGE

Metalsmiths Sterling™ first opened its doors as "METALSMITHS MASTER ARCHITECTS OF JEWELRY" in 1998 when two brothers decided to fuse their respective passions – gems and design, to form a luxurious, unique brand where women could find hand crafted, fashion forward sterling silver jewelry. Together their skills helped build Metalsmiths Sterling™ from a single store to one of the most successful jewelry brands in Canada.



Accessibility for Customers with Disabilities: Customer Service Policy

Customer Service Policy

Metalsmiths Sterling™ welcomes all customers. Our core values reflect our commitment to diversity, inclusion and accessibility. As an employee of Metalsmiths Sterling™ we expect you to uphold the core values, policies and customer service standards that our guests have come to expect.

Our Commitment

It is Metalsmiths Sterling™ practice to ensure that all of our locations are accessible and all of our staff strive to provide equitable service to all customers. Our stores are designed to be accessible to all persons with disabilities and we are committed to training our staff to provide services in a manner that respects the dignity and independence of persons with disabilities.

Service Animals

Service animals are welcome at all public areas of Metalsmiths Sterling™ locations. In the event that an employee or customer is severely allergic to animals, alternative arrangements will be negotiated.

Support Persons

Metalsmiths Sterling™ welcomes all support people into the store. Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

Notice of Temporary Disruption

Metalsmiths Sterling™ will make reasonable effort to provide customers with notice in the event of a disruption in the facilities or services. This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of an emergency disruption.

The signs and printed notices will be displayed prominently at the entrance to the Metalsmiths Sterling™ location and/or at the order area within the store. Notices may also appear on the Metalsmiths Sterling™ Facebook page.

Employee Training

All Metalsmiths Sterling™ employees receive accessibility training when they are hired. After reviewing the written policy, a signed copy agreeing that they have read, understood and will adhere to the guidelines is kept in their employee file. In addition, the completion of a follow-up internal-online course is required on Accessibility Customer Service. A test score of 100 is required to pass the course. Name, dates and details are kept on file. These tests are periodically required.

Training will include:

The requirements of the Accessibility Standards for Customer Service Information about Metalsmiths Sterling’s policies and procedures pertaining to the provision of Metalsmiths Sterling’s™ services to persons with disabilities;

How to interact and communicate with persons with various types of disabilities;

What to do if a person with a disability is having difficulty accessing a Metalsmiths Sterling™ location;

How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person;

Feedback

Metalsmiths Sterling™ welcomes comments and concerns from all of our customers, including feedback about services for people with disabilities. Metalsmiths Sterling™ will investigate and respond to all concerns about such services in a timely, thorough and objective manner.

Email for the CEO is printed on every receipt: ceo@metalsmiths.ca

Contact form for customer service is available on the website: metalsmiths.ca

Mailing address and phone numbers for all Metalsmiths Sterling™ stores and corporate offices is available online: metalsmiths.ca/contact

Modifications to the Accessibility Policy

Metalsmiths Sterling™ is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Metalsmiths Sterling™ retains the rights to amend or change this policy at any time; however, any such change will only be made after considering the impact on people with disabilities.

For additional information, please consult AODA.

Sizing Information

Ring Sizing Tips

Please note that ring sizing is a matter of comfort, above all: finger sizes fluctuate throughout the day and with temperature.
Additional information on ring sizing is available here: we recommend you check the size of a ring you currently love to wear against our sizing. We recommend you print out the attached pdf if you need help determining ring size: we do not recommend attempting to size using a mobile device.

Please note that most of our rings are classified as:

Sizable up or down by up to two sizes in half size increments: if the size you need is not available and falls within 2 sizes up or down of a ring we do have, we can likely size it for you. Charges will apply: see additional information on our ring sizing service available here

Sizable up by a half size: we can size the ring only up and only by about a half size: generally this is due to the detail on the piece and/or the setting of the stone. Charges will apply: see additional information on our ring sizing service available here

Unsizeable due to material or design constraints, the ring cannot be sized: the listed sizes are all that are available.


Additional Ring Sizing Advice

Temperature is Important

Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.

When Two Sizes Seem to Fit

If you hesitate between two sizes, always go with the larger one.

A Wider Band Needs a Bigger Size

If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake.

Don't Use Strings

When measuring your finger, always refrain from using a string, they tend to stretch, which can result in wrong size. ALWAYS use a paper strip about 1/2" in width.

Big Knuckles Can Affect Your Size

If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

For Best Results, Use a Plain Band

Extra wide band styles tend to run slightly small. If you're borrowing a ring for sizing and it has a narrower shaft than the one you wish to purchase, you may wish to order a ring a size larger than the normal size worn. Also, large stone rings may cause the shank to lift up when laid on its side on the display, slightly distorting the size measurements.

Is There a Difference Between Sizes for Men and for Women?

No: ring sizes range in a continuous scale used for both men and women.


Chain Selection

Our pendants are sold with a Metalsmiths Sterling™ chain with a secure lobster clasp and logo tag of quality - the price includes a chain selected to best coordinate with the pendant. For most pieces, the standard length is an 18" chain, but more petite pieces may include a 16" chain and larger pieces may include a 20" chain: you can select your preferred length for any pendant upon purchase.

As a general guideline, 16" chains are considered choker length - pendants on this length of chain tend to sit near the base of the throat: 18" is standard or classic length, and usually lets the pendant rest near the collarbone or clavicle, above the collar of most shirts. 22" - 24" chains tend to sit a little lower, but still above the chest. 28" - 36" chains usually result in the pendant resting below the bust line and make for a more dramatic statement. The actual fit will vary from person: this is only a general guide.