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Shipping

Metalsmiths Sterling offers a variety of shipping options to allow you to receive your order as quickly or as economically as desired.

Please note that all shipping time estimates do not include order processing of 1-7 business days.


SHIPPING WITHIN CANADA

Economy Shipping
Includes shipping via a padded envelope by Canada Post: does not include tracking.
Estimated shipping time 2-4 weeks.
FREE for select orders over $50
Not available on orders over $100

Canada Post ShippingNo tracking


Regular Shipping
Includes shipping via a padded envelope by Canada Post with tracking & insurance.
Estimated shipping time 2-7 days.
FREE for select orders over $225

Canada Postwith tracking


Ready to Gift Shipping
Includes shipping via a box by Canada Post with tracking & insurance plus our signature gift wrapping, optional card with personal message - ready to gift.
Estimated shipping time 2-7 days.
FREE for select orders over $225

Canada PostTrackingGift Wrapped


Courier Gift Shipping
Includes shipping via a box by Canada Post with tracking & insurance plus our signature gift wrapping, optional card with personal message - ready to gift.
Estimated shipping time 1-2 days.

Canada PostTrackingGift Wrapped


SHIPPING TO THE USA

Economy Shipping
Includes shipping via a padded envelope by Canada Post/USPS: does not include tracking.
Estimated shipping time 2-4 weeks.
FREE for select orders over $50
Not available on orders over $100

Canada Post ShippingUSPSNo Tracking


Regular Shipping
Includes shipping via a padded envelope by FedEx with tracking & insurance.
Estimated shipping time 2-7 days.
FREE for select orders over $225

FedExwith tracking


Ready to Gift Shipping
Includes shipping via a box by FedEx with tracking & insurance plus our signature gift wrapping, optional card with personal message - ready to gift.
Estimated shipping time 2-7 days.
FREE for select orders over $225

FedExTrackingGift Wrapped


Courier Gift Shipping
Includes shipping via a box by FedEx with tracking & insurance plus our signature gift wrapping, optional card with personal message - ready to gift.
Estimated shipping time 1-2 days

FedExTrackingGift Wrapped


SHIPPING OUTSIDE NORTH AMERICA

Regular Shipping
Includes shipping via a padded envelope by FedEx with tracking & insurance.
Estimated shipping time 2-7 days. Available to select countries: if yours is unavailable at checkout, please contact us for a shipping estimate.

FedExwith tracking


ADDITIONAL SHIPPING INFORMATION

Shipping time does not include the processing time prior to your order being accepted by a carrier and may be increased due to high volumes, extreme weather or shipment to outlying areas.

If shipping internationally, all fees, including customs & import fees, tariffs, taxes & duties assessed are the responsibility of the purchaser and will not be reimbursed.

To ensure accuracy, an order can be shipped to a single location. If you are buying multiple gifts, please place multiple orders.

If applicable, your tracking number will be emailed to you once your order has shipped.

While we do everything we can to ship your item as soon as possible, occasionally an item will take longer than 7 business days to process. In the event an item will take longer than 7 days we will send an email to keep you informed. For Ring Sizing and Engraving, please add two weeks to the processing time to allow for work to be done.

Sizing Information

Ring Sizing Tips

Please note that ring sizing is a matter of comfort, above all: finger sizes fluctuate throughout the day and with temperature.
Additional information on ring sizing is available here: we recommend you check the size of a ring you currently love to wear against our sizing. We recommend you print out the attached pdf if you need help determining ring size: we do not recommend attempting to size using a mobile device.

Please note that most of our rings are classified as:

Sizable up or down by up to two sizes in half size increments: if the size you need is not available and falls within 2 sizes up or down of a ring we do have, we can likely size it for you. Charges will apply: see additional information on our ring sizing service available here

Sizable up by a half size: we can size the ring only up and only by about a half size: generally this is due to the detail on the piece and/or the setting of the stone. Charges will apply: see additional information on our ring sizing service available here

Unsizeable due to material or design constraints, the ring cannot be sized: the listed sizes are all that are available.


Additional Ring Sizing Advice

Temperature is Important

Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.

When Two Sizes Seem to Fit

If you hesitate between two sizes, always go with the larger one.

A Wider Band Needs a Bigger Size

If you consider purchasing a wide band, move up a size from your measurement, for comfort’s sake.

Don't Use Strings

When measuring your finger, always refrain from using a string, they tend to stretch, which can result in wrong size. ALWAYS use a paper strip about 1/2" in width.

Big Knuckles Can Affect Your Size

If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

For Best Results, Use a Plain Band

Extra wide band styles tend to run slightly small. If you're borrowing a ring for sizing and it has a narrower shaft than the one you wish to purchase, you may wish to order a ring a size larger than the normal size worn. Also, large stone rings may cause the shank to lift up when laid on its side on the display, slightly distorting the size measurements.

Is There a Difference Between Sizes for Men and for Women?

No: ring sizes range in a continuous scale used for both men and women.


Chain Selection

Our pendants are sold with a Metalsmiths Sterling™ chain with a secure lobster clasp and logo tag of quality - the price includes a chain selected to best coordinate with the pendant. For most pieces, the standard length is an 18" chain, but more petite pieces may include a 16" chain and larger pieces may include a 20" chain: you can select your preferred length for any pendant upon purchase.

As a general guideline, 16" chains are considered choker length - pendants on this length of chain tend to sit near the base of the throat: 18" is standard or classic length, and usually lets the pendant rest near the collarbone or clavicle, above the collar of most shirts. 22" - 24" chains tend to sit a little lower, but still above the chest. 28" - 36" chains usually result in the pendant resting below the bust line and make for a more dramatic statement. The actual fit will vary from person: this is only a general guide.